Our Returns/Refund PolicyAll purchased items that are one of a kind are final sale: refurbished furniture and clothing. Pots can be returned for replacement or credit within 14 days or purchase. 

Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Vintage pieces and ‘last chance’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact info@wildalchemy.net and we’ll be happy to serve you.  We are not responsible for lost orders with the incorrect address.  Once your order is placed it cannot be modified.

Fees

We do not offer free exchanges and returns for international orders.  International customers must reach out to our customer service team to initiate a return.  We do not offer exchanges on international orders, only returns for refund. 

How do I start a return or exchange?

To make a return, please email

info@wildalchemy.net and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. A follow up email with a return label will be sent to you. 

Do I need to return the product in its original packaging?

If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.  Please make sure the original tags are still intact.